Bacchus Marsh Melton Digital Health Transition

The Bacchus Marsh Melton Digital Health Transition Project is extending the functionality which is used to document and manage patient care at Western Health’s Footscray, Sunshine, Williamstown and Sunbury sites to the Bacchus Marsh Melton (BMM) sites to aid the flow of healthcare information across the organisation and support seamless, safe and effective care.

Work on the Digital Health extension has been underway for quite some time and indeed the transition of numerous applications has already occurred over the first stage of the project.

We are now in an exciting phase where work is underway which involves, but is not limited to, the following:

  • The extension of the current Western Health Electronic Medical Record. This is the primary application for managing patient care information across Western Health.  EMR Phase 1 and EMR Phase 2.1 functionality will be rolled out.
  • Replacing BMM CPF with Western Health BOSSnet for scanned medical records.
  • Transitioning BMM iPM to the Western Health iPM as a unified patient administration system.


Current State Review – now complete

Digital Health Team representatives have met with BMM representatives to map out the current BMM workflows. We are most grateful to everyone who assisted with this important work which is helping to inform the next steps, including the configuration requirements, training requirements and Go-Live planning.


Future State Sessions – December 2023

EMR Future State sessions were held by the Digital Health team with BMM representatives in the week commencing 11th December 2023.

Area and discipline specific sessions featured EMR workflow demonstrations, including the points of workflow integration with other departments and roles.

We are grateful for the valuable feedback provided by BMM representatives on the future state during the sessions. This is vital to identify any gaps and improvements to ensure the successful implementation of the EMR at BMM in 2024.


Information sessions – December 2023

The Digital Health project team held Information sessions at the Bacchus Marsh and Melton sites on 11th and 13th December 2023.

The sessions included a project overview and timeline, plus was an excellent opportunity for BMM staff to get a first glimpse of the Electronic Medical Record (EMR) system.  Staff also heard about the in-person ‘Introduction to the EMR’ drop-in sessions that will kick-off in January 2024 and the opportunity to get involved in the project as Super Users.

You can view a recording of the session below or view a copy of the presentation here.


Technology enhancements at all BMM sites

Works to increase the power and data capacity at BMM sites have been completed.

Deployments of various Information and Communications Technology devices will occur during January through to the end of March 2024, in preparation for when the EMR goes-live. This includes:

  • MFD printers
  • Specimen printers
  • Wristband printers
  • Workstations on Wheels (WOWs)
  • Laptops on Wheels (LOWs)
  • Desktop computers
  • Laptops

BMM staff will still be able to perform their day-to-day activities using the new devices.



We were thrilled that more than 300 BMM staff attended the “Introduction to the EMR” Drop-in Sessions that were held on site at Bacchus Marsh and Melton between 15th January and 9th February 2024.

These in-person and online sessions introduced the basic functions of the EMR to staff who have never used the EMR before and were an optional first step in the EMR learning journey, before the in-depth training sessions. 

During the same period, the Digital Health Training team ran on site ‘EMR for View Only’ training sessions for more than 95 clinicians.  These BMM clinicians will now have the ability to view the clinical information of patients referred to them from Western Health’s Sunshine, Footscray, Williamstown and Sunbury sites.  

For more information on training or to organise ‘EMR for View Only’ training for your team, please email the EMR trainers at 


Super Users

We’ve reached an exciting point in the Bacchus Marsh Melton (BMM) Digital Health Transition project where it’s time to recruit the Digital Health Super User team who will be vital in providing support in the lead up to and throughout the EMR go-live period at the Bacchus Marsh and Melton sites in 2024.  

Super Users are Western Health staff who will receive additional training in the EMR, BossNet and iPM, with the support of the Digital Health team, to assist with the following:  

  • Before Go-Live – preparing BMM for the Go-Live by facilitating in-services and practice sessions and assisting with Go-Live readiness assessments and downtime planning. 
  • During the Go-Live period – Super Users will provide ‘at the elbow’ support’ – the first point of contact for staff who need assistance, and the conduit to the Digital Health team in the virtual command centre. 
  • After Go-Live – Super Users will continue to provide support to their colleagues and communicate any issues with adoption or functionality back to the Digital Health team.  

We are aiming to recruit a range of Super Users, from across BMM and across all disciplines.  If you’re an existing EMR Phase 2.1 Super User, we would love for you to be involved. Please refer to the information here on how to sign-up

BMM staff can sign-up as a Super User by completing this short form. Please remember to seek your manager’s approval prior to submitting the form.  

Further information will be circulated soon in relation to education, training and information sessions to support Super Users.    

Please reach out to the EMR Change team, if you have any further queries. 



The project team is currently working on a number of key areas that impact the BMM timeline, including collating input from the EMR future state design sessions that were held in the week commencing 11th December 2023.  We hope to announce the Go-Live dates in early 2024.


Frequently Asked Questions

Please click here to view Bacchus Marsh and Melton Frequently Asked Questions.


Key Contacts

Over the coming months many Digital Health Team members will spend time at the BMM sites to gather the information required to progress the project, and to plan and provide training and support.   The key contacts for queries are:


Nursing & Midwifery

Medical Officers

Allied Health 



Thank you for your continued support for this important project.  The Digital Health Team are most excited to be working with you to deliver enhanced access to information to support the delivery of Best Care.