EMR support

If you have an EMR query, please seek out the following supports:

Refer to the Digital Health information site for Quick Reference Guides
Seek out an EMR Super User in your area – while the EMR Super Users are now undertaking their usual workloads, they remain the integral ‘Go-To’ support people
Contact the Western Health Service Desk

Note – the dedicated EMR support line has now concluded and EMR support calls have returned to going through to the main Service Desk. Service Desk hours are 7am-10pm weekdays and 7am-4pm weekends and Public Holidays.

Phone: ext 56777

Email: servicedesk@wh.org.au

Self Service Portal: servicedesk.wh.org.au

Please remember the EMR Phase 2.1 online learning packages remain available on WeLearn. A package can also be completed a second time, or more, to further enhance understanding.

General query for the Digital Health Team

If you have a general query for the Digital Health team, you can contact them via email at digitalhealth@wh.org.au but please note this is not a suitable avenue for seeking urgent assistance as it is not monitored 24/7.

EMR Encounter Issues

If you believe there is an encounter issue within a patient’s visit, such as an incorrectly closed encounter, duplicate encounter or open encounter that should be closed, please report this for investigation by following the instructions on this page:

http://inside.wh.org.au/onlineforms/DataCollection/Pages/Notification.aspx.