EMR - Operational

Digital Health

Frequently Asked Questions

Answers to previously asked questions are listed in categories below, please click on the category to open it. This FAQ page will be updated as new questions are asked.

Click here if you would like to ask a new question relating to EMR Phase 2.

Aged, Cancer and Continuing Care

  • Why have there been changes to the EMR Phase 2.1 scope in relation to Community Services Referrals and Appointment Scheduling?
  • In the EMR, is it possible to filter down the list by date. 48hrs, 72hrs, unit ie haematology/oncology?
  • In the EMR can you pull PowerForm into a DynDoc?
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Allied Health

  • Is there capacity in Message Centre to put in an ‘out of office’ where would indicate that the messages would not be reviewed daily, and urgent matters requires a phone call to X? I understand the proxy option is there but where there is no one to proxy to as we don’t have staff daily, could we do the ‘out of office’?
  • When I do an order for a SW clinic the following comes up under the patient’s orders. Why does a referral order come up as ‘Future (On Hold) when I have already signed it?
  • Do we need to put in a review order as well as indicate the return appointment on SchApptBook?
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Change Management

  • What is an EMR Super User?
  • How do interested staff members become EMR Super Users?
  • What resources are there to help me become familiar with the EMR Phase 2.1 changes?
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Chronic and Complex Care

  • Why have there been changes to the EMR Phase 2.1 scope in relation to Community Services Referrals and Appointment Scheduling?
  • Do we still use BOSSnet following the EMR Phase 2.1 Go-Live in July 2023?
  • Do we still use iPM following the EMR Phase 2.1 Go-Live?
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Clerical workforce

  • Is the Next of Kin (all personal carers including Next of Kin, Emergency, Power of Attorney, Guardian, Enduring Power of Attorney etc) visible in the EMR?
  • Do we still use iPM following the EMR Phase 2.1 Go-Live?
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Clinical Support and Specialist Clinics

  • Why have there been changes to the EMR Phase 2.1 scope in relation to Community Services Referrals and Appointment Scheduling?
  • Which clinics were implemented for Specialist Clinics in EMR 2.1 for Registration and Scheduling?
  • Will I still be using Healthdirect to conduct Telehealth Video Consultations?
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Emergency Medicine and Access

  • How do you allocate a patient to a room in SSU/ED?
  • Is the Next of Kin (all personal carers including Next of Kin, Emergency, Power of Attorney, Guardian, Enduring Power of Attorney etc) visible in the EMR?
  • What is FirstNet?
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Go-Live

  • When does EMR Phase 2.1 Go-Live?
  • Is the EMR support number 56777 as the Service Desk is now?
  • Do ambulatory areas get a Downtime Kit? If so, how is this arranged?
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ICU and Critical Care

  • I’ve heard the EMR Critical Care module has being implemented as part of the EMR Phase 2.1 Go-Live in July 2023. Can you tell me more about it?
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Mental Health

  • When will all Mental Health solutions be included in the EMR?
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Mobility Applications and Devices

  • Which biomedical devices were connected to the EMR as part of EMR Phase 2.1?
  • What are EMR Mobile Apps?
  • What EMR Mobile Apps options are being explored and how will this enhance workflows for clinicians?
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Newborn Services

  • As a Newborn Services Nurse, am I still able to access a Mother’s record in the EMR?
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Nursing & Midwifery

  • I work in the ED/SSU department and was wondering where can I write the results of manual blood pressure results?
  • Do we still use iPM following the EMR Phase 2.1 Go-Live?
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Other

  • When are Bacchus Marsh and Melton coming online with the EMR?
  • Why is dialysis being left to Phase 2.2?
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Patient Portal

  • I’ve heard a patient portal is part of the EMR Phase 2.1 project. What is this?
  • What is the difference between the Patient Portal and My Health Record?
  • Will the Patient Portal be available in different languages?
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Perioperative and Anaesthesia

  • What does the EMR Surgical Management module involve?
  • What does the EMR Scheduling Management module involve?
  • What does the EMR Anaesthesia Management module involve?
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Pharmacy

  • Following EMR Phase 2.1, what are the changes within ICU for pharmacy?
  • What is the EMR anaesthesia module and what is the change within Perioperative areas now that EMR Phase 2.1 is implemented?
  • Following the EMR Phase 2.1 Go-Live, are there any changes to the ordering of medications on the EMR or generating prescriptions?
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Training

  • How long will it take to complete WeLearn training?
  • How will I be able to practice my skills in the EMR?
  • Is the EMR practice environment in a non-productive state? For example, so you can’t accidentally misuse it?
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Women’s and Children’s Services

  • I’ve heard PowerChart Maternity is being implemented as part of EMR Phase 2.1. What is PowerChart Maternity?
  • Will we still be using BOS for documentation after the EMR Phase 2.1 Go-Live?
  • After the EMR Phase 2.1 Go-Live in July 2023, will Mum and Baby have a shared medical record like they do in BOS?
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