July 31, 2023

It’s a wrap on the July EMR Phase 2.1 Go-Live!

The last few weeks has seen the successful roll out of Electronic Medical Record (EMR) Phase 2.1 across the Sunshine, Williamstown, Sunbury and Footscray Hospitals.

The roll out has involved the Emergency Departments, Theatres, Newborn Services, Specialists Clinics, Cancer Services and Intensive Care Units transitioning to the EMR Phase 2.1 functionality to facilitate and document patient care. This project also involves continuing the rollout to Maternity and other important optimisation work over the next few months.

On behalf of my Executive colleagues and the Board Directors, I would like to express our immense gratitude for the exceptional collaboration and enthusiasm we witnessed over the Go-Live period. Thank you to the thousands of staff who completed training and then practiced and prepared ahead of the Go-Live. The level of energy and commitment in the lead up to the Go-Live was extraordinary.

A super special thank you to the over 1,000 EMR Super Users who put their hands up to be upskilled to support their colleagues throughout the roll out and beyond! We’re so proud of this dedicated and talented group.

Finally, a very big thank you to the Digital Health Team who commenced the development of the EMR Phase 2.1 project four years ago. Many other teams from across Western Health also provided considerable support in the lead up to and throughout the Go-Live including Digital Technology Services, Biomed Engineering, Best Care Co-ordinators, Reporting and People Services.


Post Go-Live EMR support arrangements

The official EMR Go-Live support period concluded last night and the rostering of Super Users who are focused on EMR support has concluded, with the exception of Specialists Clinics Medical Officer Super User support which will continue until Friday 11th August.

While the EMR Super Users are now undertaking their usual workloads, they remain the integral ‘Go-To’ support people as you continue to adapt to the new digital landscape. If you have a query, please seek out a Super User from your area and also please remember the availability of the Quick Reference Guides on the Digital Health information site.

To provide further support to the Super Users, the EMR Team’s dedicated support line, which has operated 24/7 via the Western Health Service Desk for the last three weeks, will continue to operate from 7:00am to 5:00pm until Friday 11th August at which point it will be reviewed. The EMR Team will also continue to monitor the EMR Go-Live Slack channel Monday to Friday from 8:00am to 5:00pm until mid-August.

In conclusion, please click on the graphic below to view a short video showcasing some of the feedback from the rollout of EMR Phase 2.1.






Page last updated: 4 August 2023