October 31, 2023

EMR Super User Newsletter – October Edition

Welcome to the EMR Super User Newsletter with all the latest EMR and Digital Health updates and information delivered to your inbox every month. 


  • EMR Training Update

    The Digital Health Learning and Development team are currently updating all the EMR learning materials to help staff commencing at Western Health with streamlined access to their EMR training and in preparation for the 2024 EMR Maternity Services Go-Live and Bacchus Marsh and Melton Digital Health Transition.  

    WeLearn EMR training packages  

    All the WeLearn EMR modules are currently being updated. EMR Phase 1 and EMR Phase 2.1 modules are being merged into discipline specific packages and will be released mid-November. A guide covering how to access the new modules will be posted on the EMR Training and Practicing page of the Digital Health information site. 

    Quick Reference Guides (QRGs) 

    All the QRGs on the Digital Health information site have been reviewed, and updated where applicable.  


    Super User Survey Results

    A heartfelt thank you to everyone who participated in the Super User Survey recently. The results have given us valuable feedback on what our Super Users experienced during the build-up to EMR Phase 2.1 Go-Live and beyond.  

    Pleasingly, there were many positives in the responses, including a great sense of teamwork through the project, excitement at learning and using new or enhanced skills, a strong level of support from Digital Health and fellow Super Users, and collaborative efforts from across disciplines to achieve the final result. 

    There were also many positive responses to the expanded EMR, such as prompt patient profile access, streamlined workflows, and a clear commitment from the organisation for a unified system across Western Health. 

    The survey also underlined some of the challenges that Super Users experienced throughout the Go-Live period, in particular ongoing support and communication. 

    Lastly, we are pleased to note that the complimentary perks, such as snacks and coffee vouchers, were well-received and greatly appreciated by our staff. 

    Once again, thank you to everyone who participated for your insights and suggestions. 


    Super User Engagement Plan 

    The Super User Engagement Plan is currently undergoing the final stages of approval from the Digital Health leadership team to ensure it is an effective framework for the future. Following the official approval, the plan will enable everyone to gain a thorough understanding of how we partner with the Super Users to continue to support and upskill their teams.  

    Thank you for your patience while we complete this important piece of work. 


    myBeeper to Slack changeover

    Following the recent decision by myBeepr to decommission their platform, Western Health has commenced using Slack as an interim messaging tool for staff who were using myBeepr.  

    Staff can use Slack to communicate through text messaging, create private chats or channels, and have voice and video calls. All content -including files, conversations, and people- is searchable within Slack, and staff can organise their chat groups by topic. 

    While Slack is a useful communication tool, staff are reminded that they must continue to comply with the relevant policies and privacy guidelines with regards to the information that is shared, including UR numbers and sensitive patient health information. 

    Further details on Slack guidelines, as well as a comprehensive collection of Quick Reference Guides, is available on the dedicated Slack page on the Digital Health information site. 


    Bacchus Marsh Melton Digital Health Transition update

    Information sessions were recently held at the Melton and Bacchus Marsh sites to provide staff with a project overview and timeline, details on the rollout of new devices and plans for training and support.  Key project contacts were in attendance and welcomed the high level of engagement and discussion.  The presentation from the sessions is available on the Bacchus Marsh Melton Digital Health Transition page of the Digital Health information site. 

    Further information sessions will be held as the project progresses. 



    Questions about the Super User program?  Contact Arshpreet Dahiya (EMR Super User Lead): arshpreet.dahiya@wh.org.au  

    Questions regarding EMR Phase 2.1 Training? Contact the Digital Health Learning & Development Team: WHS-EMRTrainers@wh.org.au 

    A reminder the Digital Health information site is the central source of EMR and Digital Health information, including the latest news and updates, Quick Reference Guides and other support materials.


Page last updated: 31 October 2023