I am receiving “email undeliverable” notifications. How do I fix this?

The Active Directory migration is separating Western Health from Melbourne Health. This means once you have been migrated, Outlook will treat Melbourne Health users like any other external organisations. Staff who remain on the old domain will also be treated as external until it is their turn to be migrated to the new Western Health Active Directory.

Because of this change, you may receive email undeliverable notifications when emailing Western Health staff on the old domain, Melbourne Health staff, and other external organisations.

To fix this, you will need to clear the saved email address first and then enter the address manually. This will only need to be done once.

For steps on how to do this please view this Quick Reference Guide.