Basic WoW Troubleshooting
|
Problem |
Solution |
| Cart is hard to push | Check that the caster locks are in the unlocked (up) position |
| Check casters for obstructions | |
| Cart is hard to turn | Check that ‘N-Stride’ is active |
| Computer/monitor will not power up | Turn the power on to the installed Technology Devices. Tap on the Tools button  to access the features menu. Then tap on the Computer Power button |
| Check that power supply switch is turned on | |
| Check that device power cables are connected | |
| Check that wall outlet has power | |
| Check fuses at the power inlet | |
| Power Supply Does Not Turn On | Check power cord |
| Check that wall outlet has power | |
| Check fuses at cart power inlet | |
| Cart Will Not Power Up | Check that power cord is plugged into a working outlet |
| Check that end of power cord is plugged into the cart power outlet | |
| Check that the power switch is in the on position. Cycle the power switch to the off position for 3 seconds, then back on | |
| After completing the above checks and the cart will not power up, file a service request for maintenance | |
| Computer Does Not Work Properly | If cart is functional, but computer will not work, file a service request for maintenance |
| Manual Lift Mechanism Performance | If it is difficult to raise and lower the work surface, the lift mechanism preload may need adjustment. File a Service Desk request with service |
| Electronic Lift Performance | If the electronic lift is stuck in position or is running slowly, it may need calibration. File a service request |
| Drawers will not open | Make sure the battery has greater than 5% charge |
Make sure that the Drawers Locked icon  is not active and that the Drawers Unlocked (lock button)  is active. If necessary re-enter your PIN |
|
| If battery does not have sufficient charge, or re-entering the
PIN does not work: • Use the manual override key to unlock the drawer module • File a service request with your IT department for service |
|
| If there is a secondary lock, 2 PIN codes may be required to unlock the drawers |