After the migration how do I remote login to Western Health using a VPN or via citrix when I work from home?

To log into the Western Health network remotely from home please use

On your first login you will be required to download a Citrix plug-in. Please do this while onsite.

If you are unable to download the plug-in please contact the Service Desk.


DTS Service Desk:

Phone: 8345 6777 if:

  • You can’t login to an information system or application
  • You can’t login to a Western health computer at all
  • For a system outage/downtime or other time critical issue

For other issues please use one of the following channels: