Ongoing Support for Bacchus Marsh, Melton and Caroline Springs

The Digital Health team wish to acknowledge and thank you for your invaluable support in making the Bacchus Marsh and Melton (BMM) Go-Live of the EMR and other digital applications, a success!

A big thanks goes to the 100+ Super Users, managers who have supported BMM staff throughout this transition and will continue to do so beyond Go-Live. 

Onsite Go-Live support at BMM will conclude from Friday, 13th December at 3:30pm, as outlined in the Operations Bulletin from COO, John Ferraro.

Here are some key points to guide BMM staff moving forward: 

• Technical or clinical application issues: Contact the Western Health Service Desk on 8345 6777 or online as your first point of contact.
• Outside of Service Desk hours: Each site can escalate urgent issues through the Clinical Hospital Coordinator, as per the Business Continuity Plan.
• BMM Go-Live Teams chat: Available for incidental questions and monitored by the Digital Health team during business hours until Friday, 20th December 2024.
• Daily Operating System (DOS): Continue using DOS to escalate and resolve issues.
• Existing EMR Optimisation Groups: Remain the forum for discussing improvements and enhancements.

Resources to Build Your Skills

• Digital Health site: Access resources, such as, What Goes Where, Quick Reference Guides and FAQs.
• EMR Training: Visit the EMR Training and Practicing page or the EMR training domain for BMM staff (instructions here)
• Additional Support: Book virtual or group training sessions at [email protected]

The integration of radiology (including medical imaging), and pathology workflows into the EMR are still being worked through. Please continue to follow the instructions that have been provided and keep a look out for any further updates.

To hear directly from the teams behind this success, view the video featured in this intranet article.

If you have a general query for the Digital Health team, you can contact us via email at [email protected].