March 27, 2023

EMR Super User news – March edition

Welcome to the March EMR Super User Newsletter, providing you with the latest updates and information about the Super User program, and delivered to your inbox every month. 

  • Thank you for showing your enthusiasm by enroling in Super User training as you are a valuable feedback channel for the Digital Health team. So far, we have 538 of you enroled. If you are yet to book your session, please see the ‘Super User Training bookings’ section below for information on how to enrol 
  • Our second Super User update session will be held on Wednesday, 29th March. Our focus for this session will be Super User training – what to expect for your session and what you can do to prepare   
  • The EMR Phase 2.1 WeLearn lessons will be launched on Monday 3rd April! For more information, check out this article.  

Please don’t forget to register yourself as a Super User by completing this Super User Registration link. (Please use Microsoft Edge or Chrome to open this form) 

  • Super User training – time to get ready!

    The EMR Training Team is looking forward to helping you improve your ‘Super’ skills at Super User training. To make sure you are ready for your training session: 

    • Complete the online WeLearn lessons relevant to your role prior to attending Super User training 
    • Carefully check the location and time for your session and make sure you know where to go. You can contact the EMR training team at if you are unsure 
    • Aim to arrive at your session 5 minutes early 
    • Bring a drink and snack for break time 
    • Masks will be available. You can check the latest mask guidance on the Western Health Covid info site 

    Super User training will cover: 

    • Key EMR workflows for your role, illustrated with common clinical scenarios 
    • EMR tips, tricks and troubleshooting 
    • How to access the EMR practice environment
    • How to support your colleagues as they learn the new workflows 

    If you haven’t already booked your Super User training session, please do so as soon as possible! To book into training, log into WeLearn and click on the ‘Enrol me’ link at the bottom of the page. 

    If you are not sure which Super User training session you should book or how to find your training venue, please contact the EMR training team – 

    Super User monthly update – Wednesday 29th March

    The next Super User monthly update (via Zoom) will be held on Wednesday 29th March from 2:00 – 2:30pm.  

    At this session, our focus will be on Super User training – what to expect at your session and what you can do to prepare. As always, there will be plenty of time for questions so if there’s anything you have been wondering about, please come along to the session to ask the Digital Health team. 

    You can join the session via this link. 

    All sessions will be recorded and available on the Digital Health Presentations Page.  

    Get to know the Digital Health Communications Team

    Nicky Cooper, Communications Manager 

    Coffee of choice: Mocha – adding chocolate to something is always a good idea! 

    I’m watching:  It’s tricky to find shows that my hubby and I and three kids, aged 18, 13 and 10 will all enjoy. ‘Only Murders in the Building’ has us all hooked. 

    Secret skill:  Holding a handstand    

    When I’m not managing communications, you’ll find me: Enjoying time with my family and friends – hiking, kayaking, trying to remain calm while on drives with my learner driver daughter! 

    What I love about my job: Playing a role in enhancing access to information, knowing this translates to improved excellence in our provision of care. 

    Ewen McRae, Communications Advisor  

    Coffee of choice: Long black… I’m a man of simple tastes 

    I’m listening to: Anything from 70s classics to modern progressive metal, even better if it’s in a live setting. Just don’t ask me to name a Harry Styles song 😊  

    Secret skill: In my younger days I played drums in a rock band that gigged around town a fair bit 

    When I’m not managing communications, you’ll find me: Playing or watching sport, trying new recipes in the kitchen, or getting away for trips with my partner 

    What I love about my job: The variety. Every day is a new challenge and it’s fun finding interesting ways to communicate this massive project to the organisation 





    Here are some riveting facts about EMR Phase 2.1
    • The new EMR modules were developed over a series of 798 workshops over 1324 hours 
    • The modules have been tested over several cycles – 3314 test scripts have been completed  
    • Approximately 6,000 staff will undertake training in the EMR Phase 2.1 enhancements over the 12 weeks leading up to Go-Live 
    • Over 400 EMR Phase 2.1 training sessions will be held between April and July 
    • EMR Phase 2.1 is the largest digital health project ever undertaken by Western Health 
    • Western Health will be the first site in Australia to implement the full ambulatory / specialist clinics workflows, replacing iPM 
    • Western Health‘s EMR will be the first in Victoria to have the Multi-Agency Risk Assessment and Management (MARAM) forms built into the system 


    The Digital Health information site is a treasure trove of great resources to get you up to speed on what’s coming with the EMR Phase 2.1 implementation 

    • The vision, timeline and scope page is great for an overview of the vision for our digital transformation and what is planned for EMR Phase 2.1 and future phases 
    • Stream-specific pages have been updated to provide detailed information on what is changing for staff who work in those areas 
    • The Presentation page contains a wide variety of content (videos and slides) from all of our project streams, including workflow recordings, patient journey presentations and monthly Digital Health update slides.  


    Coming up
    • Super User Launch Events in June 
    • What you can do to get ready for Go-Live  
    • Get to know the Training team 


    Questions about the Super User program?  Contact Emma Steele (Acting EMR Change Manager): 

    Questions regarding EMR Phase 2.1 Training? Contact the Digital Health Learning & Development Team:  


Page last updated: 28 March 2023