2025 EMR Code Upgrade
There will be a comprehensive Electronic Medical Record (EMR) code upgrade scheduled from 8:00 PM Tuesday, 19th August until 6:00 AM Wednesday, 20th August 2025.
This comprehensive code upgrade will ensure Western Health’s EMR system remains up to date, secure, and reliable.
What’s Changing?
While there will be NO EMR downtime, there will be a period of one hour and fifteen minutes, during which integration with the EMR and downstream systems will be interrupted.
|
DATE |
ACTIVITY |
INTERRUPTION DESCRIPTION |
|
Before the Upgrade |
||
| Before 8pm
Tuesday 19th August 2025 |
EMR Code upgrade packages installed | If you’re using the system, you will:
|
|
During the Upgrade |
||
| From 8pm Tuesday 19th August to 6am Wednesday 20th August 2025 | EMR upgrading | Potential slowness or error messages that can be clicked through. |
| From 11.15pm Tuesday 19th August 2025 to 12.30am Wednesday 20th August 2025
(approx. 1 hour) |
Integration with the EMR and downstream systems will be interrupted | Admission, Discharge, Transfer messages will not be received by the EMR from iPM.
Updates to patient location and demographics in iPM will not be reflected in the EMR. |
| From 1am to 5am Wednesday 20th August 2025 | Observations charts updating | Observation Charts in EMR will not be available. Refer to our EMR Observation Chart Unavailability Period Plan 2025 |
|
After the Upgrade |
||
| From 12.30am Wednesday 20th August 2025
|
EMR integration and downstream systems restored | Results, patient location, patient demographics will update in the EMR.
Ordering of pathology and radiology will return to normal. |
| At 6am Wednesday 20th August 2025 | Code Upgrade complete | Usability enhancements. |
What We Need From You
You will need to inform your team of this change and to follow the processes below:
|
WHO |
WHEN |
WHAT |
| Medical Staff | 11.15pm Tue -12.30am Wed (approx. 1 hour) | For Pathology and Radiology:
|
| Medical Staff | 1am – 5am Wed | Use the AD315 Observation Chart to document any new altered calling criteria. |
| Nursing & Midwifery Staff | 1am – 5am Wed | Refer to the “Altered Calling Criteria report” (or AD315 Observation Chart) to view patient Altered Calling Criteria between 1am-5am. |
| Medical Staff | from 5am Wed | Update EMR with newly documented Altered Calling Criteria from 1am-5am. |
| Nursing & Midwifery Staff | from 5am Wed | Contact Medical Staff to update outstanding Altered Calling Criteria, in EMR. |
What’s Next?
The Digital Health Operations team members will be onsite during the entire upgrade period to actively monitor the system, provide support and manage any performance issues. There will not be any major changes to the appearance or functionality of the EMR after the upgrade.
For More Information, Support and/or Feedback
Please follow the normal process and contact the DTS service desk for issues leading up to or after the Code Upgrade.
For general queries and feedback, please contact [email protected], Digital Health Operations Manager.
Page last updated: 14 August 2025