November 20, 2023

EMR Code Upgrade 8pm 28th November 2023

From 8:00pm Tuesday 28th November until 5:00am Wednesday 29th November there will be a major code upgrade package uploaded to the EMR.

This will ensure the EMR system at Western Health has the latest and most secure code level so we can continue to effectively optimise the system and ensure the platform remains stable.

There will be no downtime required to the EMR, there will however be some interruptions as listed in the table below.

Digital Health team members will be available to assist end users in the Footscray and Sunshine Hospital Emergency Departments during the messaging outage, and Digital Health Operations team members will be onsite throughout the entire upgrade period to actively monitor the system and support end users should there be any performance issues.

Date Activity Interruption Description
28th November 2023 8.00pm


29th November 2023 5.00am

Code upgrade packages installed Potential slowness or error messages that can be clicked through

Users will be required to log off and log back on immediately up to two times during the evening

10, 5, and 1 minute warnings will flash up to remind users to save work before logging off and on again.

28th November 2023 11.15pm to

29th November 2023 12.30am


(1hr 15mins)

Messaging in and out of the EMR will be turned off. Admission, Discharge, Transfer messages will not be received by EMR from iPM 

Pathology and Radiology orders will not be received by the Pathology and Radiology Departments.  

Orders will still need to be ordered in the EMR, then printed as per the Quick Reference Guides 

Pathology Integration Downtime 

Radiology Integration Downtime 

New Pathology and Radiology results will not be received by the EMR, however they will be able to be viewed in BOSSnet 

All messages will queue during the outage window and will be received by EMR and downstream systems once messaging is back on. 

29th November 12.00am  to

29th November 2.45am

Code upgrade packages installed  

Within this timeframe there will be a 60 minute period during which Welch Allyns will not connect to the EMR.  During this time all observations should be entered manually into the EMR.

Post upgrade, a new ‘Reset Navigator Bands’ icon will be available for staff using iView

Clicking on this icon allows the user to reset their iView navigator bands to the default display for their position and/or location (any user customisation will be reverted).


Post upgrade, there will be two changes related to printing or previewing a document from the EMR

Please click here to view the one minute video – ‘Printing a document on EMR’ or view the steps below.


1. An additional window will appear before previewing a document

Wait for a few seconds and then click the ‘Refresh’ button in the top right hand corner

Status will be changed to ‘Archived -Preview Not Displayed’.

Double click on the highlighted row to open the document in the PDF format.


2.  The printer list will no longer be visible.   Proceed by stepping through one of the following two options – A or B


A) If you know the printer’s ‘Cerner Print Name’ please type the first three characters of this name. These details can be found labelled on the printer.

B) To see the full list of printers for selection:

  1. Click on the ellipsis. The ‘Output Destination’ window will appear
  2. Click on the ‘Search’ tab
  3. Then click on the ‘Search’ button
  4. Select the printer then click ‘OK’


If you have any queries please contact Andrew May, Digital Health Operations Manager (

November 20, 2023

EMR Code Upgrade 8pm 28th November 2023