The EMR technical team are working closely with Welch Allyn and the Victorian Department of Health & Human Services to resolve some intermittent issues with the Welch Allyn machines transmission of clinical observations to the EMR.

If you are having issues when using the Welch Allyn machines to send clinical observations to the EMR, please log a job with the Western Health Service Desk as it is important that we capture the extent and detail of these issues.  The Western Health Service Desk can be contacted as follows:

Phone:   8345 6777

Email:   [email protected]

Portal:   http://servicedesk.wh.org.au

It is important to please continue to keep trying to use the Welch Allyn machines as this will further assist the work of the EMR technical team.

More detail on how to use the Welch Allyn machines can be found in the Quick Reference Guide located on this site:   Observations – Welch Allyn

If you have any queries please contact myself or Andrew May, Acting EMR Manager – [email protected]

Kind regards

 Sean Downer

Director, Health Information and Performance