Change Management

Super Users are Western Health staff members who receive additional training in the EMR so they can support their colleagues in using new EMR workflows.  

Super Users have and will continue to play a vital role in preparing Western Health staff for the EMR Phase 2.1 Go-Live, supporting them during the Go-Live period, and helping with sustained adoption and optimisation efforts after Go-Live.    

Recruitment for Super Users to support the EMR Phase 2.1 Go-Live has now closed. If you missed out this time, there will be opportunities to register as a Super User and attend training following the EMR Phase 2.1 Optimisation period. Stay tuned for more details. 



Now that the majority of the Phase 2.1 workflows are live in the EMR, it’s time for you to consolidate your learnings and become familiar with the new functionality.  

Remember that the WeLearn training modules are always available and you can complete them as many times are you like. In addition, we recommend that you continue to use the EMR Practice Environment. 

The practice environment is a simulated EMR environment and is not linked to the EMR system that is used in everyday work – the patients in the practice environment are test ones, not real. The system is refreshed every night so the test patients are re-set for more practice the next day.  

Staff can access the Practice Environment log-in details and instructions via the Super Users from their area.   

The Digital Health Information Site is a great resource and is updated with new information regularly. In particular, the following pages will be useful as you get used to the new workflows: 

  • Quick Reference Guides – these are continually reviewed and updated to provide accurate instructions on key EMR workflows 
  • What Goes Where – these documents have been updated with Phase 2.1 information 

We asked Western Health clinicians for their answers.

When seeing patients in the antenatal clinic we need to use up to seven different computer programs”

 “Would be more time efficient when we don’t need to swap to another system to book outpatient appointments.”

 “Five programs are used in our emergency departments to manage and care for patients”

 “It’s difficult to search for patient information across multiple systems when triaging outpatient referrals” –Medical Officer

 “I can never find the patient’s latest ECG, I have to walk around searching for it. Why can’t it just be on the EMR?”

 “I can never read the handwritten outpatient notes, nor can I work out who has written them in order to chase up.”

 “Would like to see more functionality on the EMR including operation reports and outpatient reports.”

One of our team members would love to hear from you!

Meilisa Lengkong, Learning and Development Manager (Acting), Digital Health 

Danika Janus, Project Manager – Women’s and Children’s

Sneha Vyakaranam, Project Manager (Acting) – Specialist Clinics

Kyrin Sandles, Project Manager – Emergency, Medicine and Access

Paul Hampson, Project Manager, ICU and Critical Care, and Perioperative and Anaesthesia

Diana Tran, Project Manager – Cancer Services