Change Management
A Change Champion is a Western Health staff member who has put their hand up to receive additional information about EMR Phase 2.1 as they have an interest in the EMR and Digital Health.
A Change Champion is a change ambassador who provides essential input to the EMR project team, enabling them to lead staff through the change process via regular two-way communication and support.
Many Change Champions have gone on to become EMR Super Users
Super Users are Western Health staff members who receive additional training in the EMR so they can support their colleagues in using new EMR workflows.
Super Users will play a vital role in preparing Western Health staff for the EMR Phase 2.1 Go-Live, supporting them during the Go-Live period, and helping with sustained adoption and optimisation efforts after Go-Live.
What is an EMR Change Champion?
- A Change Champion is a Western Health staff member who has put their hand up to receive additional information about EMR Phase 2.1 as they have an interest in the EMR and Digital Health.
- A Change Champion is a change ambassador who provides essential input to the EMR project team, enabling them to lead staff through the change process via regular two-way communication and support
- A Change Champion can also be a Super User
What is an EMR Super User?
- A Super User is focused on the adoption of a new system or approach, and provides at the elbow support for users during the Go-Live and post Go-Live period
- Super Users receive additional training in the EMR in tips, tricks and troubleshooting so that they can become the ‘EMR experts’ in their teams
Recruitment for Super Users to support the EMR Phase 2.1 Go-Live in July has now closed. If you missed out this time, there will be opportunities to register as a Super User and attend training following the EMR Phase 2.1 Optimisation period. Stay tuned for more details.
The best way you can prepare for the EMR Phase 2.1 Go-Live is to complete the WeLearn training module/s relevant to your role and ensure you spend some time practicing the new workflows in the EMR Practice Environment.
The practice environment is a simulated EMR environment and is not linked to the EMR system that is used in everyday work – the patients in the practice environment are test ones, not real. The system is refreshed every night so the test patients are re-set for more practice the next day.
Staff can access the Practice Environment log-in details and instructions via the Super Users from their area.
In addition to completing training and practicing, the
The EMR Phase 2 section of this site is a great resource. In particular, this video provides a helpful introduction to the EMR Phase 2 project.
The Digital Health Presentations Page is another great place to visit, with general and area-specific content such as:
- Patient Journey presentations
- Super User and Change Champion updates
- Short recordings of key workflows
(Please note, this part of the site is password protected. If you need the password, please contact digitalhealth@wh.org.au)
We asked Western Health clinicians for their answers.
“When seeing patients in the antenatal clinic we need to use up to seven different computer programs”
“Would be more time efficient when we don’t need to swap to another system to book outpatient appointments.”
“Five programs are used in our emergency departments to manage and care for patients”
“It’s difficult to search for patient information across multiple systems when triaging outpatient referrals” –Medical Officer
“I can never find the patient’s latest ECG, I have to walk around searching for it. Why can’t it just be on the EMR?”
“I can never read the handwritten outpatient notes, nor can I work out who has written them in order to chase up.”
“Would like to see more functionality on the EMR including operation reports and outpatient reports.”
One of our team members would love to hear from you!
Emma Steele, Acting Change and Implementation Manager, Digital Health Emma.Steele@wh.org.au
Barbara Lennon, Learning and Development Manager, Digital Health Barbara.Lenon@wh.org.au
Danika Janus, Project Manager – Women’s and Children’s Danika.Janus@wh.org.au
Emily Sanders, Project Manager – Specialist Clinics Emily.Sanders@wh.org.au
Kyrin Sandles, Project Manager – Emergency, Medicine and Access Kyrin.Sandles@wh.org.au
Paul Hampson, Project Manager, ICU and Critical Care, and Perioperative and Anaesthesia Paul.Hampson@wh.org.au
Diana Tran, Project Manager (Acting) – Cancer Services Diana.Tran@wh.org.au